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Audits


PhiMetrics has developed a proprietary audit methodology that "Walks in the shoes of the customer" and maps customer journeys across the relationship with the operator.
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Global Analytics Backend
PhiMetrics has built the largest independent telecom global analytics back-end centre in India that is geared to accept various kinds of data from multiple sources for providing analysis and insights.
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Services
The PhiMetrics approach to services uses a methodology that constantly audits the performance based on customer metrics and then identifies insights based on customer impact.
Walk in the shoes of the customer
PhiMetrics has developed a proprietary audit methodology that "Walks in the shoes of the customer" & maps customer journeys across their relationship with the operator.
Find order in chaos
The Golden Mean - "Phi", is a rule derived by the examination of measurements from a range of perspectives with a view to distill the harmonizing characteristics, eliminating the noise and finding order in a chaos. Our cloud based big data analytics help you find universal truths.
Walk in the shoes of the customer
Measurements and improvements are but a means to an end. Excellence in customer experience is a continuous quest and we believe that sustainability in analytics and accuracy in insights is key to enabling you to make your customer's journey yours.
PhiMetrics' Solutions have had a positive impact on the mobile experience of over 700 Million Subscribers around the world.